Return Policy

Product Return Policy

• Quality Defects
• Non-Performance of Products
• Damaged Products
• Discontinued Products as approved by DDF management
• For products with an expiration date, the expiration date must be within 12 months of the current date and must meet the criteria for quality defects, non-performing product, damaged product, or discontinued product.

Product Return Process

• A Customer Service Representative MUST authorize all returns. To request Return Authorization, please call
  800-443-4890. A Return Authorization Letter will be issued for the product return. Customers must provide invoice number, quantities, and reason for return.
• Credit will not be applied to any unauthorized return.
• Refunds may be processed in more than one transaction.
• Returns, accompanied by the Return Authorization Letter, must be shipped to:
  DDF
  229 Hollie Drive
  Martinsville, VA 24112
  Attn: Return Dept

Damaged Product Returns

• Returns of damaged product, defective product, non-performing product, discontinued product or product shipped in error must be accompanied by a Return Authorization Letter.
• Shipping costs associated with these returns will be covered by DDF.

Recalls

• In the event of a product recall, DDF will notify all customers with regard to the procedures for returning recalled product.