Customer Service

If you have any question or need help with your account, you may contact us to assist you.

Email

customerservice@ddfskincare.com

Phone

1-800-818-9770

(Mon - Fri, 8am - 8pm EST)

Customer Care

Contact Us

How can we help you?

Please call us Monday to Friday: 8am to 8pm EST at 1-800-818-9770 and select OPTION 1 or OPTION 2 to be directed to a customer service resource.

Option 1:

  • Website Questions
  • Orders
  • Payments
  • Shipping and Delivery status

Option 2:

  • Products and Performance
  • Product Warranties
  • Other Questions
*I am writing about:

Help

Payment Options

We currently accept the following payment methods:

  • VISA
  • MasterCard
  • Discover Card
  • American Express

Making a Purchase

If you wish to purchase products or use certain services described on the Site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to us will be accurate, complete and current. You agree to pay all charges incurred by you or any other user of your Account and/or any credit card or other payment mechanism issued to you, including without limitation any applicable taxes and shipping, handling and processing charges, if any, relating to such purchases and transactions. We will charge your credit card when the item you purchased is shipped. Credit card orders shipped to a location other than your billing address may require additional verification. Sales tax is collected on orders shipped to Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington. All prices are quoted in U.S. currency and all orders must be transacted in U.S. currency.

We only sell products to individuals who can purchase with a permitted payment method.

You are permitted to purchase products or services via the Site only for personal use and not for resale. We may in our discretion refuse and/or cancel any order that we believe may lead to the resale of products or services ordered from us. We make no promise that products and services described on the Site are appropriate or available for use outside of the United States. Accessing this Site from territories where its contents are unlawful is prohibited. It is your responsibility to ascertain and obey all applicable laws and regulations with respect to the purchase, possession and use of any product or service ordered via the Site.

We reserve the right to refuse to process or complete any transaction, and to cancel any transaction, in our sole discretion.

Order Acceptance Policy

The advertisement of any product on this Site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed are subject to additional credit verification. We may also require additional verifications or information before shipping any order.

Order Limitation Policy

Given the popularity of some products, we reserve the right to limit the quantities of items that can be purchased.

Pricing and Availability

All prices and availability of products are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information on pricing and availability. However, some of the items on our web site may be mis-priced or no longer available at the time you place your order.

In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

If an item you have ordered is not available because it is temporarily out of stock, we will handle the issue as described in our Backorder Policy. If we do not believe that we will be able to fill your order at any time (such as, for example, if the manufacturer has discontinued production of the item you ordered), we will notify you of the same by email and we will cancel your order for that item.

Product Descriptions

We try our best to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. The colors you see will depend on your monitor and we cannot guarantee that your monitor's display of any color will be accurate. All features, content, specifications, sizes and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown. If a product offered by us is not as described, your sole remedy is to return it unopened in its original packaging in accordance with the Return Policy and Return Procedures.

Backorder Policy

Although we make every attempt to have items in stock, occasionally items may be temporarily out of stock. If any item in your order is out of stock and we will be unable to ship it to you within 30 days of the date of your order, we will notify you of the delay, and you will have the opportunity to cancel the order if you wish by following the directions specified in the notice. If the item remains out of stock for a period of 60 days from the date of your order, we will cancel the order for the item, unless you request that we keep the order open and fill it later. If you receive a cancellation notification and would like us to keep the order open, please contact us by following the directions specified in the notice.

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Orders will only be shipped to addresses within the 50 states of the United States of America. We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped.

Our preferred shipping carrier is UPS. However, we reserve the right to use other shipping carriers.

Sorry, we are unable to ship to P.O. Boxes. All items must be shipped to a valid street address.

Shipping charges are based upon the shipment option you select at Checkout. The following shipping options are available. Not all shipping methods are available in all geographic areas, see www.ups.com for details:

Standard Delivery: (5-8 Business Days)

  • Orders are typically delivered within 5 – 8 business days. Actual delivery time depends on shipping distance and may vary.
  • Delivery to some remote addresses may require up to 2 additional days.
  • See www.ups.com for additional details.

Express Delivery: (2 Business Days)

  • Orders are typically delivered by the end of the second business day after they are shipped
  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
  • Some locations in Alaska, Hawaii and remote areas may require additional transit time.
  • See www.ups.com for additional details.

Rushed Delivery: (1 Business Day)

  • Orders are typically delivered by 3:00pm (Local Time) the next business day after they are shipped. Shipments to rural addresses are typically delivered by 4:30pm (Local Time) the next business day after they are shipped.
  • Available for shipments to addresses within the 48 contiguous states and to limited addresses in Alaska and Hawaii.
  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
  • See www.ups.com for additional details.

Shipping Methods and Rates

Shipping methods and rates
Method Expected Delivery Rate
Standard Delivery 5 – 8 Business Days $7.95
Express Delivery 2 Business Days $16.95
Rushed Delivery 1 Business Day $22.95

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We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:

Defective, damaged or incorrect items:

  • All returns and exchanges must be pre-authorized by din sa moCustomer Service and require a return authorization number. Contact us at 1-800-818-9770 to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us at www.ddfskincare.com.
  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
  • To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
  • We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.

Other returns:

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 1-800-818-9770 to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us at www.ddfskincare.com.
  • For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item.
  • To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

Return Procedures

To return an item:

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 1-800-818-9770 to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • Customer Service will provide you with a link to a UPS return label, which you will be required to print and affix to the package.
  • Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.
  • Affix the shipping label on the package to be returned. To locate the nearest UPS drop-off location, please visit www.ups.com.
  • After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below.

Money-Back Guarantee

Money-Back Guarantee Seal

Here at DDF, we stand by our products unconditionally. If for any reason you're not 100% satisfied with any of our products purchased on ddfskincare.com, simply return the bottles (even if empty) within 60 days from ship date for a full refund of the purchase price (less shipping and handling). Please call customer care at 1-800-818-9770 for information on how to return the product.

Refund Procedures

If you are entitled to a refund in connection with a return, the following conditions will apply:

  • Your refund will be in the form of payment used for the purchase.
  • The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item.
  • Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.

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Ordering Online

FAQ #1: How do I place an order?
You can place an order at www.ddfskincare.com. You will receive an email confirming your order that includes your order number. If you prefer to order by phone, please call us at 1-800-818-9770 from 8am-8pm EST Monday - Friday (except holidays).

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FAQ #2: How can I check my order status?
Please click here to check your order status.
Once your order ships, you will receive a shipping notification email that includes tracking information.

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FAQ #3: What payment methods can I use to place an order?
We accept Visa, MasterCard, American Express, and Discover. We are unable to accept international credit cards for online purchases.

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FAQ #4: When can I expect my order?

Standard Delivery: (5-8 Business Days)

  • Orders are typically delivered within 5 – 8 business days for Standard service. Actual delivery time depends on shipping distance and may vary.
  • Delivery to some remote addresses may require up to 2 additional days.
  • See www.ups.com for additional details.

Express Delivery: (2 Business Days)

  • Orders are typically delivered by the end of the second business day after they are shipped.
  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
  • Some locations in Alaska, Hawaii, and remote areas may require additional transit time.
  • See www.ups.com for additional details.

Rushed Delivery: (1 Business Day)

  • Orders are typically delivered by 3 pm (Local Time) the next business day after they are shipped. Shipments to rural addresses are typically delivered by 4:30 pm (Local Time) the next business day after they are shipped.
  • Available for shipments to addresses within the 48 contiguous states and to limited addresses in Alaska and Hawaii.
  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
  • See www.ups.com for additional details.

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FAQ #5: Why is my phone number required?
This information is used to respond to your requests and/or contact you, if necessary, about your order.

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FAQ #6: Why is my Date of Birth required?
In accordance with our Terms and Conditions , to make a purchase online, you must be a citizen or legal resident of the United States and be at least 18 years of age, at least 19 years of age if you are from Alabama or Nebraska, or at least 21 years of age if you are from Mississippi.

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FAQ #7: What should I do if I am having trouble placing an order?
For any technical difficulties you are experiencing with our website, please contact our online call center at 1-800-818-9770 from 8am – 8pm EST Monday – Friday, (except holidays).

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FAQ #8: What should I do if I could not complete the checkout process?
If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please call us at 1-800-818-9770 from 8am – 8pm EST Monday – Friday (except holidays) to verify your information so that we can process your order.

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Shipping & Service

FAQ #9: What shipping methods are available and what are the rates?
Shipping methods and rates
Method Expected Delivery Rate
Standard Delivery 5 – 8 Business Days $7.95
Express Delivery 2 Business Days $16.95
Rushed Delivery 1 Business Day $22.95

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FAQ #10: What should I do if I only received a partial shipment?
It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Please contact us at 1-800-818-9770 from 8am – 8pm EST Monday – Friday (except holidays) to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused.

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FAQ #11: What should I do if I think my shipment is lost?
Please contact us at 1-800-818-9770 from 8am – 8pm EST Monday – Friday (except holidays) and we will initiate a thorough search of your shipment with the transit company.

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FAQ #12: What should I do if my shipment arrived damaged?
If your order was damaged in-transit please contact us at 1-800-818-9770 from 8am – 8pm EST Monday – Friday (except holidays) to report a damaged shipment. We apologize for any inconvenience this may have caused.

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Pricing & Availability

FAQ #13: Why are prices different now than when I made my purchase?
All prices and availability of products are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information on pricing and availability. However, some of the items on our website may be mis-priced or no longer available at the time you place your order.

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FAQ #14: Why is my credit card authorized for more than the purchase amount?
During the credit approval/confirmation process, your credit card is not charged for your order. The pending transaction that you see is actually a pre-authorization charge. The final charge, where we will take the funds from your credit card, will happen once the item has shipped. If you have any further questions, please call us at 1-800-818-9770 from 8am – 8pm EST Monday – Friday (except holidays).

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Product Returns

FAQ #15: What is the return policy?

Defective, damaged or incorrect items:

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 1-800-493-2212 to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us at www.ddfskincare.com.
  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
  • To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
  • We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.

Other returns:

  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 1-800-493-2212 to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us at www.ddfskincare.com.
  • For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item.
  • To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

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My Account

FAQ #16: How do I unsubscribe from promotional emails?
You can stop receiving promotional email messages by following the instructions provided in any such message. You may also request to stop receiving these communications by clicking UNSUBSCRIBE at the bottom of this and all pages.

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FAQ #17: How do I reset my password?
You can have your username and temporary password sent to the email address on file by selecting the Forgot Your Password link here.

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FAQ #18: How do you use my personal information?
For complete information regarding the usage or your personal information, please refer to our Privacy Policy.

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This website (the “Site”) is operated by The Procter & Gamble Company (“P&G”) and offers consumers a convenient way to find, learn about, and purchase products from Doctor's Dermatologic Formula (“DDF”). The terms, conditions and notices contained herein (the “Terms”), combined with the P&G Terms & Conditions located at http://www.pg.com/terms.html (the “P&G Terms,” together with the Terms, the “Agreement”), set forth the entire understanding between P&G and you with respect your use of this Site. If any of the Terms contained herein conflict with the P&G Terms, these Terms shall control.

Use of the Site is also subject to the P&G Consumer Privacy Statement, located at http://www.pg.com/privacy/english/privacy_notice.html (the “Privacy Statement”).

Please read the agreement carefully before using the website. This Site is offered to you conditioned on your acceptance without modification of the Agreement and the Privacy Statement. The Agreement applies whether you are just visiting the Site or are a registered Account user (as described below). By using this Site, you agree to the Agreement and the Privacy Statement. If you do not agree to the Agreement and/or Privacy Statement, do not use this Site.

Please note that the agreement requires you to submit certain disputes to arbitration and require that disputes be resolved only in a forum in Hamilton County, Ohio. Please review the “Applicable Laws and Disputes” section of these Terms for the details.

Modification of this Agreement

From time to time, P&G may change these Terms. When we do, the “Last Updated” line above will be revised. You are responsible for regularly reviewing these Terms. Your continued use of the Site following the posting of changes to the Terms indicates your acceptance of those revisions.

Your Account

The use of certain services on the Site requires the user to have established a user account (an “Account”). There is no charge to establish or maintain an Account, and an Account is not required to make a purchase from the Site. In order to establish an Account, you must:

  • Provide us with your name, a valid e-mail address, and such other information as we may require from time to time;
  • Create a password; and
  • Be a citizen or legal resident of the United States and be at least 18 years of age, at least 19 years of age if you are from Alabama or Nebraska, or at least 21 years of age if you are from Mississippi.

You are solely responsible for maintaining the confidentiality of your password(s) and for restricting access to your computer, and for all activities that occur under your Account or password. We will not be liable for any loss that you may incur as a result of someone else using your Account or password, either with or without your knowledge. You agree to be responsible for losses incurred by us or another party due to someone else using your Account and/or password either with or without your knowledge. You agree to notify us immediately of any unauthorized use of your Account and/or password(s) and any other breach of security relating to the Site. You agree that any information you provide to us will be current, accurate and complete and that you will keep such information up to date by notifying us of any changes.

We reserve the right to terminate any Account and/or refuse to complete any transaction at any time in our sole discretion, including without limitation for any failure to comply with these Agreement, any fraud or abuse, or any misrepresentation that you or anyone using your Account may make to us.

Payment Options

We currently accept the following payment methods:

  • VISA
  • MasterCard
  • Discover Card
  • American Express

International Credit Cards will not be accepted.

Making a Purchase

If you wish to purchase products or use certain services described on the Site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to us will be accurate, complete and current. You agree to pay all charges incurred by you or any other user of your Account and/or any credit card or other payment mechanism issued to you, including without limitation any applicable taxes and shipping, handling and processing charges, if any, relating to such purchases and transactions. We will charge your credit card when the item you purchased is shipped. Credit card orders shipped to a location other than your billing address may require additional verification. Sales tax is collected on orders shipped to Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington. All prices are quoted in U.S. currency and all orders must be transacted in U.S. currency.

We only sell products to individuals who can purchase with a permitted payment method.

You are permitted to purchase products or services via the Site only for personal use and not for resale. We may in our discretion refuse and/or cancel any order that we believe may lead to the resale of products or services ordered from us. We make no promise that products and services described on the Site are appropriate or available for use outside of the United States. Accessing this Site from territories where its contents are unlawful is prohibited. It is your responsibility to ascertain and obey all applicable laws and regulations with respect to the purchase, possession and use of any product or service ordered via the Site.

We reserve the right to refuse to process or complete any transaction, and to cancel any transaction, in our sole discretion.

Order Acceptance Policy

The advertisement of any product on this Site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed are subject to additional credit verification. We may also require additional verifications or information before shipping any order.

Order Limitation Policy

Given the popularity of some products, we reserve the right to limit the quantities of items that can be purchased.

Pricing and Availability

All prices and availability of products are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information on pricing and availability. However, some of the items on our web site may be mis-priced or no longer available at the time you place your order.

In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

If an item you have ordered is not available because it is temporarily out of stock, we will handle the issue as described in our Backorder Policy. If we do not believe that we will be able to fill your order at any time (such as, for example, if the manufacturer has discontinued production of the item you ordered), we will notify you of the same by email and we will cancel your order for that item.

Product Descriptions

We try our best to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. The colors you see will depend on your monitor and we cannot guarantee that your monitor's display of any color will be accurate. All features, content, specifications, sizes and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown. If a product offered by us is not as described, your sole remedy is to return it unopened in its original packaging in accordance with the Return Policy and Return Procedures.

Backorder Policy

Although we make every attempt to have items in stock, occasionally items may be temporarily out of stock. If any item in your order is out of stock and we will be unable to ship it to you within 30 days of the date of your order, we will notify you of the delay, and you will have the opportunity to cancel the order and receive a refund if you wish by following the directions specified in the notice. If the item remains out of stock for a period of 60 days from the date of your order, we will cancel the order for the item, unless you request that we keep the order open and fill it later. If you receive a cancellation notification and would like us to keep the order open, please contact us by following the directions specified in the notice.

Shipping Policy

Orders will only be shipped to addresses within the 50 states of the United States of America. We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped.

Our preferred shipping carrier is UPS. However, we reserve the right to use other shipping carriers.

Sorry, we are unable to ship to P.O. Boxes. All items must be shipped to a valid street address.

Shipping charges are based upon the shipment option you select at Checkout. The following shipping options are available. Not all shipping methods are available in all geographic areas, see www.ups.com for details:

Standard Delivery: (5-8 Business Days)
  • Orders are typically delivered within 5 – 8 business days after shipment. Actual delivery time depends on shipping distance and may vary.
  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.Delivery to some remote addresses may require up to 2 additional days.
  • See www.ups.com for additional details.
Express Delivery: (2 Business Days)
  • Orders are typically delivered by the end of the second business day after they are shipped
  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
  • Some locations in Alaska, Hawaii and remote areas may require additional transit time.
  • See www.ups.com for additional details.
Rushed Delivery: (1 Business Day)
  • Orders are typically delivered by 3:00pm (Local Time) the next business day after they are shipped. Shipments to rural addresses are typically delivered by 4:30pm (Local Time) the next business day after they are shipped.
  • Available for shipments to addresses within the 48 contiguous states and to limited addresses in Alaska and Hawaii.
  • Your order will be shipped after your credit card has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
  • See www.ups.com for additional details.

Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Return Policy; Return and Refunds Procedures

We want to ensure your complete satisfaction. We will happily accept returns in accordance with the following Return Policy:

Defective, damaged or incorrect items:
  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 1-800-818-9770 to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us at www.ddfskincare.com.
  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
  • To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
  • We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.
Other returns:
  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 1-800-818-9770 to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • You must have purchased the item from us at www.ddfskincare.com.
  • For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item.
  • To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
Return Procedures
To return an item:
  • All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us at 1-800-818-9770 to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • Customer Service will provide you with a link to a UPS return label, which you will be required to print and affix to the package.
  • Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.
  • Affix the shipping label on the package to be returned. To locate the nearest UPS drop-off location, please visit www.ups.com.
  • After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below.
Refunds Procedures

If you are entitled to a refund in connection with a return, the following conditions will apply:

  • Your refund will be in the form of payment used for the purchase.
  • The amount refunded will be the purchase price paid by you for the returned item (which will reflect the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item.
  • Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
Undelivarable Shipments

Occasionally, shipments to customers are returned to us as undeliverable. For example, this may happen when the address is incorrect, or the customer refuses to accept a shipment, or the carrier is unable to deliver after multiple attempts. If a shipment is returned to us as undeliverable, we will charge a return shipping fee of $7.95 per package returned. We will also issue a refund reduced accordingly by the $7.95 package return fee, as described in our Refunds Procedures. We will not issue you a refund if the return shipment fee exceeds the original purchase price plus sales tax charged of the item(s) in your undeliverable shipment.

Code of Conduct

By accessing or using any Site or any feature provided through our Site, including but not limited to, when submitting a Communication to our Site, you agree to abide by the following standards of conduct. You agree that you will not, and will not authorize or facilitate any attempt by another person or entity to:

  1. Post any information known by you to be false, inaccurate or misleading.
  2. Post or transmit any Communication that contains or advocates hate or racism or that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, offensive, obscene, pornographic, lewd, lascivious or otherwise objectionable, in whole or in part, or that interferes with anyone's use or enjoyment of the Site, as determined by P&G.
  3. Post or transmit defamatory, libelous or slanderous Communications.
  4. Post or transmit any Communication that infringes another person or entity's copyright, trademark, right of publicity or other proprietary right or violates any applicable law. Any person determined by P&G, in its sole discretion, to have repeatedly violated the intellectual property or other rights of others shall be barred from submitting or posting any further material on the Sites.
  5. Post any Communication which violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, and false advertising).
  6. Post any Communication depicting a health condition in a derogatory or inflammatory way or misrepresenting a health condition in any way.
  7. Post any Communication for which you were compensated or granted any consideration by any third party.
  8. Post any third party web sites, addresses, email addresses, contact information or phone numbers.
  9. Reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of any Site or use or access to the Site.
  10. Post unsolicited advertising or unlawfully promote products or services, including sending unsolicited email advertisements.
  11. Harass, threaten, stalk or intentionally embarrass or cause distress to another person or entity.
  12. Impersonate another person or entity.
  13. Promote, solicit, or participate in any multilevel marketing or pyramid schemes.
  14. Solicit personally identifiable information from or exploit children.
  15. Engage in disruptive activity such as sending multiple messages in an effort to monopolize the forum or posting unrelated to a forum's designated topic or theme.
  16. Introduce viruses, worms, Trojan horses, harmful code, or any software or other materials that contain a component harmful to the Site.
  17. Gain unauthorized access to any computer system or nonpublic portion of the Site or interfere with or disrupt the Web Sites or the servers or networks connected to the Site.
  18. Invade the privacy of any person, including posting personally identifying or otherwise private or sensitive information about a person without their consent or harvesting personally identifiable information about the Sites' users.
  19. Engage in, encourage, advocate, provide instructions for or discuss with the intent to commit conduct that would constitute a criminal or civil offense or otherwise violate any federal, state, local, or international law or regulation.

P&G cannot and does not assure that other users are or will be compliant with the foregoing Code of Conduct or any other provisions of these Terms, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

Contents of the Web Site - Disclaimer

The materials the Site (including any graphics, software, recommendations or other materials) and any materials made available through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, P&G disclaims all warranties, express or implied, including but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. P&G does not warrant or make any representations regarding the use or the results of the use of the materials in the Site in terms of its correctness, accuracy, reliability, or otherwise. The materials in the Site could include technical inaccuracies or typographical errors. These materials could be inaccurate or become inaccurate as a result of development occurring after their respective dates. P&G undertakes no obligation to verify or maintain the accuracy of such information. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Operation of the Web Sites - Disclaimer

P&G endeavors to maintain the Site and its operation, but is not, and cannot be, responsible for the results of any defects that may exist in the Site or its operation. As to the operation of the Site, P&G expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to all implied warranties of merchantability or fitness for a particular purpose, title and non-infringement. P&G makes no warranty that (i) the operation of the Site will meet the user's requirements; (ii) access to the Site will be uninterrupted, timely, secure, free of viruses, worms, Trojan Horses or other harmful components, or free of defects or errors; (iii) the results that may be obtained from the use of the Site will be accurate or reliable; or (iv) defects will be corrected. You (and not P&G) assume the entire cost of all servicing, repair, or correction that may be necessary for your computer equipment and software as a result of any viruses, errors or any other problems whatsoever you may have as a result of visiting the Site. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Limitation of Liability

In no event P&G be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential, damages, or any damages whatsoever, even if P&G has been previously advised of the possibility of such damages, whether in an action under contract, negligence. or any other theory, arrising out of or in connection with the use, inability to use, or performance of the information, service, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

Indemnification

You agree to indemnify, defend, and hold harmless P&G, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation by you of the Agreement, your use of the Site (including negligent or wrongful conduct) and/or the use of any Site for which you have registered by any other person using your user account.

ELECTRONIC COMMUNICATIONS

To the extent consistent with our Privacy Statement, we may in our discretion communicate with you electronically, including but not limited to by email or by posting notices on the Sites. You consent to receive communications from us electronically and agree that all agreements, notices, disclosures or other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

APPLICABLE LAW AND DISPUTES

The Agreement shall be governed by and interpreted in all respects in accordance with the substantive laws of the state of Ohio, U.S.A., without regard to its choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that except as specified herein, any disputes directly or indirectly arising out of or relating to the Agreement or the Site (including the purchase of P&G products via the Site) shall be resolved exclusively in the state or federal courts located in Hamilton County, Ohio. You hereby irrevocably consent to such venue and to the exclusive jurisdiction of any such court over any such dispute.

The foregoing notwithstanding, you agree that P&G, at its sole discretion, may require you to submit any disputes directly or indirectly arising out of or relating to the Agreement or the Site exclusively to final and binding arbitration taking place in Cincinnati, Ohio under the International Rules of Arbitration of the American Arbitration Association, by one or more arbitrators appointed in accordance with the said Rules. Notwithstanding such Rules, however, such proceeding shall be governed by the laws of the state of Ohio, U.S.A. Any award in any arbitration initiated hereunder shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator(s) shall have no authority to award punitive, consequential or other damages not measured by the prevailing party's actual damages in any arbitration initiated under this section, except as may be required by statute.

Any cause of action or claim you may have directly or indirectly arising out of or relating to the Agreement or the Site (including the purchase of P&G products via the Site) must be commenced within one (1) year after the claim or cause of action arises.

NO WAIVER

No failure on the part of P&G to enforce any part of the Agreement shall constitute a waiver of any of P&G's rights under the Agreement whether for part or future actions on the part of any person. Neither the receipt of any funds by P&G nor the reliance of any person on P&G's actions shall be deemed to constitute a waiver of any part of the Agreement. Only specific, written waiver signed by an authorized representative of P&G shall have any legal effect whatsoever.

Contact Us

Contact us via email: customerservice@ddfskincare.com
Contact us via phone: 1-800-818-9770 (M-F 8am-8pm EST)
Contact us via mail: DDFSkincare.com Customer Service 4638 E Shelby Drive Memphis, TN 38118

If these Terms do not address your question or if you would like to report a violation of our Code of Conduct, please contact us as follows:
Contact us via phone: 1-800-818-9770 (M-F 8am-8pm EST)

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For complete information regarding the usage or your personal information, please refer to our Privacy Policy.